After inserting your PIN incorrectly five times, the following happens:
The screen “Account blocked on this device” is displayed. Please press the “Verify my bank account” button to start unblocking your account.
The verification process can either be done via your personal banking app or via a transaction code. In case you signed up without using a banking app, you will receive a new 5-digit transaction code. Set up a new PIN by following the instructions on the screen and inserting this transaction code into the app.
In the Payconiq app, please go to the ”Transactions” tab where you can view your transactions.
Please check your internet connection – are you using Wi-Fi? Otherwise try switching on your mobile data or connect to a more stable network. Sometimes, you need to login into a Wi-Fi account before being able to access the internet.
In the app, go to the “Contacts” tab and you’ll see all your contacts that already use it on the top of the screen.
The transaction code you received on the IBAN you entered during registration should work. If it does not, it could be that you cancelled your registration and started again.Request a new code. Use the home button to leave the app after requesting the new code. Use the new code. The code is valid for 30 days or until you request a new one.
Limits for users registered via their IBAN are set by Payconiq and cannot be changed. If you however registered via a banking app you may change your limits, depending on the settings in the respective app. In order to do this please contact your bank directly.
If the system doesn’t recognize your email address, this means your registration has not been completed. You should finish the registration by choosing the “Register” option.
Make sure the number you inserted is correct, and please be patient. It can take up to an hour to receive the SMS code. If the code still hasn’t arrived, press “No SMS received?” to request a new one or check if the phone number is correct. If this does not solve your problem, e-mail us your name and mobile number.
Unfortunately, you are not able to simply change your IBAN. To change your IBAN, you first need to delete your Payconiq account. Please open the app and go to “Settings” (on Android: tap the 3 dots, then tap “Settings”; on Apple: tap “more” and then tap “Settings”) and press “Delete Payconiq Account”. Then you are able to create your account again with using the same account details and enter a different IBAN number. Note that you need to verify your IBAN again.
If you reset your smartphone, the app should be running. Every smartphone has its own way to reset it. You can also check the app store or google play for the most recent update. Please note that the app only runs on iOS 8.1 / Android 4.1 or higher.
Please open the Payconiq app. It will open the page where you left before you requested the code.
No, you can link any European checkings account to your Payconiq account.
Jailbreaking is a hack that frees your iPhone from Apple’s restrictions. Unfortunately our app does not run on jailbroken devices, due to security reasons as our app checks your phone for possible threats. Please open Safari and run “cydia://open”. Any app that opens due to this command you will need to uninstall the app in order for Payconiq to run.
When money is transferred to the wrong merchant please inform the merchant and then email us to provide us with as many details (amount, the receiving party, the date and your account information) as possible concerning the payment.
Check if you’re GPS localization has been turned on. It might also help to use Wi-Fi and mobile data as well to increase accuracy.
Please e-mail us your new address and we’ll change it it for you.
Please delete your profile and register again, using the correct name.
Please go to “Settings” (on Android: tap the 3 dots, then tap “Settings”; on Apple: tap “more” and then tap “Settings”), insert your PIN and go to ”Change PIN code”. Enter your current PIN, your new PIN and confirm your new PIN.
Please update your contact list as Payconiq displays your contacts exactly like you saved them in your phone book. This means that Payconiq only copies your own address book from your SIM card or internal storage – this means for example if you saved people on both, the contact will appear twice.
+32 (0)1 19 88 489
+31 (0)20 760 66 99